Legal
Privacy Policy
Last updated: 3 October 2026
Who we are
Grubify Ltd ("Grubify", "we") provides online ordering software to independent restaurants. Registered in England and Wales, company number 15365780. Contact: hello@grubify.co.uk.
Two roles
- For our own business (website visitors, restaurant owners and staff, people who contact us), we are the controller and this policy applies.
- When you order food from a restaurant using Grubify, the restaurant is the controller of your order data and we process it on their behalf. Please read that restaurant's Privacy Notice, linked in the footer of its ordering site. The exception is the service charge you pay Grubify at checkout, covered in the table below.
What we collect and why
| Who | Data | Why | Lawful basis |
|---|---|---|---|
| Restaurant owners and staff | Name, business name, email, phone, address, login details, billing details | To provide the service, set up accounts, bill and support you | Contract |
| Prospective customers | Name, business name, email, phone, messages | To reply and tell you about Grubify | Legitimate interests |
| Website visitors | IP address, device and browser details, pages visited | To run and secure the site; analytics only with consent | Legitimate interests; consent for analytics |
| End customers paying a service charge | Name, email, order and payment reference | To charge and account for the service charge, handle queries and prevent fraud | Contract; legal obligation (tax records) |
We don't sell personal data. We only send business marketing emails you can opt out of at any time.
International transfers
Where a provider stores data outside the UK, we use a recognised safeguard such as UK adequacy regulations or the UK International Data Transfer Addendum.
How long we keep it
- Account and billing records: for the contract, then 6 years for tax and legal purposes.
- Enquiries from prospects: up to 2 years after last contact.
- Analytics data: 14 months.
Your rights
You can ask to access, correct or delete your data, object to or restrict how we use it, or ask for a copy to move elsewhere. Where we rely on consent, you can withdraw it at any time. Email hello@grubify.co.uk and we'll respond within one month.
If you're unhappy, please contact us first. You can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
Changes
We'll post any changes here and update the date above.